FAQ / Help

Return / exchange and refund

Shipping

  • What are the shipping options?
    You can choose to receive your package at a home collection point via La Poste's Colissimo service.

  • When will I receive my order?
     Orders are sent the day after ordering, Monday through Friday.
    Orders placed after 12pm on Friday and weekends will be sent on Monday.
    If you choose to receive your package at home, it will leave the day after your order and will arrive within 48 to 72 hours (excluding holiday periods, which will be mentioned on the site)
    You choose to receive your package at a relay point. It will arrive within 3 to 4 working days at the relay point.

  • What should I do if I never received my order?
    If you have not received your order, check the status of your package via your tracking number, and send an email to contact@laboutiquedelydie.fr so that we can see together and contact the shipping service

  • What happens if my package is lost?
    If your package is lost we will resend the item to you if it is still available, if not we will issue a refund.

  • My package is marked as delivered but I have not received it, what should I do?
    If your mailman has beeped your package as being deposited in your mailbox, you should contact him directly first.
    Also remember to check around the neighborhood; your package may have been accidentally left in a neighbor's mailbox.
    If you do not find your package, we will request a refund from the post office. And we will then proceed with a new order.
  • How do I make changes to an order I've already placed?
    If you wish to make changes to an order already placed please contact us by email lydie.ledanois@gmail.com or by phone at 07 60 60 47 79

  • I was unable to choose my relay point
    If this is your case, do not hesitate to call me so that we can choose your relay point together.
    By default I will choose the relay point closest to you with the widest possible time slot so that you can pick it up easily.

    Click here to learn more about shipping conditions >>
  • Delivery is free from 75 € of purchase EXCLUSIVELY to relay points!

  • I forgot to pick up my package at the relay point
    Your package will be returned to the store. If you want your order, you will have to pay the shipping costs again. If you no longer want your order, it will be refunded if you have respected the deadlines. The shipping costs paid will not be refunded. If you benefited from free shipping, €5 will be deducted from the refund.
    You will also be charged 2 euros for return to the store.

Loyalty

  • How does the loyalty system work?
     On Lydie's shop, the loyalty system works with points. Earn more Points by completing different actions and transform them into great rewards!

  • How to earn points
     Place an order: 5 Points for every €1 spent
    Share on Facebook: 30 Points
    Follow on Instagram: 30 Points
    Celebrate a birthday: 130 Points

  • Sponsorships
    Give your friends a reward and receive one when they make a purchase. They get a €5 discount voucher and You get a €5 discount voucher
    To find your referral link, log in to your account then click on the purple icon with a shopping bag and a heart, then click on "Refer your friends", your referral URL will be displayed

  • How to redeem points
    Discount on order 200 Points = 1€

Customer account

  • I did not create a customer account when I placed my first order. Can I create one and find my order?
     Yes, you just need to create your customer account with the same email address as your order.


  • I can't log in to my account
    You have probably placed an order without creating an account. You can always create an account with the same email address used when ordering and you will find all of your orders as well as your loyalty points.

Pre-orders

The delivery times for pre-ordered products can range from 5 to 15 days (varies depending on supply). Some pre-orders may be cancelled and refunded if the supplier is out of stock.
Your order will be sent in full only when the products in the order price are available.

Other questions

  • Where are you located?
     Lydie's shop is an online sales shop. We have a showroom in La Roche-Posay, where you can come and see and try on the clothes by appointment

  • How do I make sure I order the correct size?
    We try to provide detailed information as best we can in each product sheet. Do not hesitate to ask us so that we can help you choose the size.

  • Can I pay in installments without fees?
    You can pay in installments without fees, by going to checkout and choosing Klarna as your payment method.

  • How can I contact your company if my question is not answered here?
    You can contact us by email contact@laboutiquedelydie.fr or by phone at 07 60 60 47 79 from Monday to Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 12 p.m.

Did you know?

With Klarna paid in 3 installments without fees on the site