FAQ / Help
Return/exchange and refund
What are the shipping options?
You can choose to receive your package at a home collection point via La Poste's Colissimo service.
When will I receive my order?
Orders are sent the day after the order from Monday to Friday.
Orders placed after 12 p.m. on Fridays and weekends will be sent on Monday.
If you choose to receive your package at home, it will leave the day after your order and will arrive within 48 to 72 hours (excluding holiday periods, which will be mentioned on the site)
You choose to receive your package at a relay point. This will arrive within 3 to 4 working days at a relay point
What should I do if I never received my order?
If you have not received your order, check the status of your package via your tracking number, and send an email to email@example.com so that we can see together and contact the shipping service
What happens if my package is lost?
If your package is lost we will resend the item to you if it is still available, if this is not the case we will issue a refund.
My package is noted as delivered but I have not received it, what should I do?
If your postman has beeped your package as being deposited in your mailbox, you should contact him directly first.
Also remember to look around the neighborhood; your package may have been accidentally left in a neighbor's mailbox.
If you cannot find your package we will request a refund from the post office. And we will place a new order afterwards.
How can I make changes to an order I have already placed?
If you wish to make changes to an order already placed, please contact us by e-mail firstname.lastname@example.org by telephone on 07 60 60 47 79
I couldn't choose my relay point
If this is your case, do not hesitate to call me so that we can choose your relay point together.
By default I will take the relay point closest to you with the widest possible time slot so that you can pick it up easily.
Click here to learn more about shipping conditions >>
Delivery is free from 70 € of purchase EXCLUSIVELY to relay points!
I forgot to pick up my package at a relay point
Your package will be returned to the store. If you want your order, you will have to pay the shipping costs again. If you no longer want your order, it will be refunded to you if you have respected the deadlines. Shipping costs paid will not be refunded. If you benefited from free shipping, €5 will be deducted from the refund.
You will also be charged 2 euros for returning it to the store.
How does the loyalty system work?
On Lydie's store, the loyalty system works with points. Earn more Points by completing different actions and turn them into awesome rewards!
How to earn points
Place an order: 5 Points for each €1 purchase
Share on Facebook: 30 Points
Follow on Instagram: 30 Points
Celebrate a birthday: 130 Points
Give your friends a reward and receive one when they make a purchase. They get a €5 discount voucher and You get a €5 discount voucher
To find your referral link, log in to your account then click on the purple icon with a shopping bag and a heart, then click on "Refer your friends", your referral URL will be displayed
How to redeem points
Discount on order 200 Points = 1€
I did not create a customer account during my first order, can I create one and find my order?
Yes, you just need to create your customer account with the same email address as that of your order.
I can't log in to my account
You have probably placed an order without creating an account; you can always create an account with the same email address used when ordering and you will find all of your orders as well as your loyalty points.
Where are you located?
Lydie's boutique is an online sales store. We have a showroom in La Roche-Posay, where you can come and see and try on the clothes by appointment
How do I make sure I order the right size?
We try to provide detailed information as best as possible in each product sheet. Do not hesitate to ask us so that we can help you choose the size.
Can I pay in several installments without fees?
You can pay in installments free of charge by checking out and choosing Klarna as your payment method.
How can I contact your company if my question is not answered here?
You can contact us by email email@example.com or by telephone on 07 60 60 47 79 Monday to Friday from 9 a.m. to 5 p.m. and Saturday from 9 a.m. to 12 p.m.
Did you know ?
With Klarna paid in 3x without fees on the site